SHOP FAQ & POLICIES

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Before ordering, please be sure you’ve read the following:

All pieces, on-hand or for pre-order are final.

Depending on your pre-order item, all items are specifically sewn from scratch. We need your full measurements & every bit of detail if you’re doing commissions.

♡ Processing & Delivery for pre-order items
We ship worldwide.
Depending on your pre-order item,
Accessories can take up to 5-10 business days before shipping. While clothing pieces are sewn from scratch, so it can take up to 3-8 weeks before shipping out.
Shipping takes 15-25 business days to ship out. 2-5 days express shipping is also available.

♡ Returns, Exchanges, and Refunds
We do not offer returns or exchanges. To limit chances of disappointment with your order, please carefully consult with the designer for each item to ensure that you know the details of what you are purchasing, especially the clothing measurements! Each piece is made with love and care, and is one-of-a-kind!

Please view the situations below to see the resolutions taken place should this happen to your order:

— We ship to most countries in the world, but in the case that we do not ship to your country of residence, we will automatically provide a full refund for your order and also notify you through an email.

— In the case that your item appears completely different from the photos, you will be provided with a full refund.

Once your refund has been approved, you should receive it within 24 hours via PayPal.

NOTE: We do not offer full refunds for items that were received, but no longer wanted. Unwanted, but undamaged, goods do not qualify for a full refund.

♡ Out of Stock Items
If the item you purchased is out of stock, your order will remain processing while we notify you via email. From there we offer you a few choices, such as a full refund or the option to wait for your item to be restocked. In the event that your item is permanently out of stock, we will automatically issue you a full refund.

♡ Import Taxes and Custom Charges
We are not responsible for any import taxes or custom charges. The possibly of this occurring is very unlikely. Most, if not all, of our items are sent individually to avoid any taxes or charges.

♡ Lost or Stolen Parcels
We are not liable for lost or stolen mail. Please make sure the address you provide during check out is the correct one! If you have provided the wrong shipping address, please contact us right away. If your order has not been processed and shipped, there is still a chance to correct this error. If a tracking is given and it says that it is delivered but you have not received your package yet, please wait until the end of the week or a few more days to be sure that the mail is missing. Sometimes the post office may have a scanning mistake or misdelivered so please be sure to contact your local post or ask your neighbors first. Because we have proof of shipment and delivery confirmation, we will no longer be held responsible with lost or stolen mail. Please be aware of this once purchasing.

♡ Shipping
All items will be shipped to address that is shown on buyer’s profile when purchased unless noted otherwise. Please make sure you provide your correct address, contact number, and email. If any packages are sent back to me for incorrect/insufficient address, I will contact you once. If you do not reply within 3 days, I will not reship your order and no refunds would be given.

♡ Payment
We accept Paypal, Japan Post Bank, BDO, Chinabank as our only mode of payment.

For pre-order items: 50% downpayment to Full Payment is accepted.

What is Paypal? Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, our store website has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club.

If you read & accept the terms & agreements, please continue!

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